Terms and Conditions
Effective Date: February 21, 2025
Welcome to Premium Cruise Travel Group ("we," "us," or "our"). By booking a cruise or travel service through Premium Cruise Travel Group, you ("you" or "the traveler") agree to be bound by the following Terms and Conditions. Please read them carefully before making a reservation, as they form a legally binding agreement between you and Premium Cruise Travel Group.
1. Booking and Payment
1.1. Reservations: All bookings are subject to availability at the time of reservation. A deposit or full payment may be required to secure your booking, depending on the cruise line or supplier’s requirements.
1.2. Payments: Payments must be made in accordance with the payment schedule provided at the time of booking. Failure to make timely payments may result in cancellation of your reservation by the supplier.
1.3. Agency Fees: Premium Cruise Travel Group does not charge service fees, booking fees, or any additional fees beyond the Cancellation Fee outlined in Section 3. All other costs are determined by the cruise line or travel supplier.
2. Pricing
2.1. Prices quoted are based on information provided by cruise lines, suppliers, and third-party vendors and are subject to change until full payment is received and the booking is confirmed.
2.2. Prices do not include items of a personal nature (e.g., gratuities, excursions, airfare, travel insurance) unless explicitly stated.
2.3. Currency fluctuations, fuel surcharges, or supplier-imposed increases may affect the final price, and you will be notified of any such changes.
3. Cancellations and Refunds
3.1. Cancellation by You: If you cancel your booking, Premium Cruise Travel Group charges a single Cancellation Fee of $100 per booking, regardless of the reason for cancellation. This fee is non-refundable and applies in addition to any penalties or fees imposed by the cruise line or supplier.
3.2. Supplier Cancellation Policies: Cancellations are also subject to the terms and conditions of the cruise line or supplier, which may include additional penalties or non-refundable amounts. We will provide you with these details at the time of booking.
3.3. Cancellation by Supplier: If a cruise or service is canceled by the supplier, we will assist you in seeking a refund or alternative arrangements per the supplier’s policy. Premium Cruise Travel Group is not responsible for supplier cancellations or refunds.
3.4. No-Show: Failure to embark on your scheduled cruise or travel service will be treated as a cancellation, and the $100 Cancellation Fee will apply, along with any supplier penalties.
4. Changes to Bookings
4.1. Changes requested by you (e.g., date, cabin, or itinerary) are subject to availability and supplier approval. Additional costs imposed by the supplier may apply, but Premium Cruise Travel Group will not charge an additional fee for processing such changes.
4.2. We reserve the right to correct errors in pricing or booking details and will notify you promptly if adjustments are needed.
5. Travel Documentation
5.1. It is your responsibility to ensure you have valid passports, visas, vaccinations, and any other documentation required for your travel. Premium Cruise Travel Group is not liable for any consequences arising from incomplete or incorrect documentation.
6. Travel Insurance
6.1. We strongly recommend purchasing travel insurance to protect against unforeseen events such as trip cancellations, medical emergencies, or lost luggage. Premium Cruise Travel Group does not provide insurance but can assist you in obtaining a policy through a third-party provider.
7. Liability
7.1. Premium Cruise Travel Group acts solely as an agent for cruise lines, tour operators, and other travel suppliers. We are not responsible for any losses, damages, injuries, delays, or cancellations caused by suppliers, weather, acts of God, or other factors beyond our control.
7.2. Our liability is limited to the $100 Cancellation Fee as the sole fee we charge for our services.
8. Health and Safety
8.1. You are responsible for ensuring you are fit to travel and comply with cruise line or destination health requirements (e.g., vaccinations, medical clearances).
8.2. Cruise lines and suppliers may impose safety protocols, which you agree to follow.
9. Complaints
9.1. Any issues during travel should be reported immediately to the supplier (e.g., cruise line staff) for resolution. If unresolved, please contact Premium Cruise Travel Group within 30 days of your return, and we will assist in addressing your concerns with the supplier.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of the state of North Carolina, without regard to its conflict of law principles.
11. Changes to Terms
11.1. Premium Cruise Travel Group reserves the right to update these Terms and Conditions at any time. The version in effect at the time of your booking applies.
12. Contact Information
For questions or assistance, contact us at:
Premium Cruise Travel Group
8162 Smith Rd Kannapolis, NC
980-785-4180
Contact@premiumcruisetravel.com
By booking with Premium Cruise Travel Group, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Return and Refund Policy
Premium Cruise Travel GroupReturn and Refund Policy
Effective Date: February 21, 2025
At Premium Cruise Travel Group, we strive to provide exceptional travel experiences while ensuring clarity and fairness in our policies. Please review our Return and Refund Policy below to understand your options and obligations regarding cancellations, refunds, and changes to your booking.
1. Booking and Payment
All bookings with Premium Cruise Travel Group are subject to availability and confirmation. Full payment or a deposit (as specified at the time of booking) is required to secure your reservation. Final payment deadlines will be communicated at the time of booking and are non-negotiable.
2. Cancellation by You
We understand that plans may change. If you need to cancel your booking, the following terms apply:
- Cancellation Fee: A non-refundable $100 cancellation fee will be charged per traveler for all cancellations, regardless of the reason or timing.
- Refund Schedule:
- Cancellations made more than 90 days prior to departure: Full refund of amounts paid, less the $100 cancellation fee per traveler.
- Cancellations made 60–89 days prior to departure: 50% refund of amounts paid, less the $100 cancellation fee per traveler.
- Cancellations made 30–59 days prior to departure: 25% refund of amounts paid, less the $100 cancellation fee per traveler.
- Cancellations made less than 30 days prior to departure: No refund will be issued; the $100 cancellation fee per traveler still applies.
- Written notice of cancellation must be submitted via email to [insert email] or through your booking portal. The date of receipt determines eligibility for any applicable refund.
3. Changes to Your Booking
Changes to your itinerary (e.g., dates, destinations, or traveler names) may be possible depending on availability and supplier policies., in addition to any fees or price differences imposed by cruise lines, hotels, or other third-party providers. Requests for changes must be made in writing and are subject to approval.
4. Cancellation by Premium Cruise Travel Group
In the unlikely event that Premium Cruise Travel Group cancels your trip due to insufficient enrollment or other operational reasons, you will receive a full refund of all amounts paid, including deposits, with no cancellation fee. Refunds will be processed within 14 business days of notification. We are not responsible for additional costs incurred by you, such as airfare or travel insurance, unless purchased directly through us.
5. Third-Party Supplier Policies
Many components of your cruise package (e.g., cruise line tickets, excursions, or accommodations) are subject to the terms and conditions of third-party suppliers. These policies may impose additional fees or restrictions beyond those outlined here. We will inform you of any applicable supplier policies at the time of booking.
6. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as illness, weather events, or other disruptions. Refunds outside of this policy’s terms (e.g., for medical emergencies) are not guaranteed unless covered by insurance. Please contact us for insurance options.
7. Non-Refundable Items
Certain services, such as special event tickets, custom excursions, or promotional fares, may be non-refundable and non-changeable. These will be clearly identified at the time of booking. The $100 cancellation fee will still apply to cancellations involving non-refundable items.
8. Refund Processing
Approved refunds will be issued to the original form of payment within 14 business days of processing your cancellation request. If payment was made through a third-party financing service, additional processing times may apply.
9. Contact Us
For questions about this policy or to initiate a cancellation or change, please contact us at:
- Phone: 980-785-4180
- Email: ontact@premiumcruisetravelgroup.com
- Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Premium Cruise Travel Group reserves the right to modify this policy at any time. Any changes will be communicated to customers with active bookings. Thank you for choosing us for your travel needs—we look forward to helping you explore the world!
Premium Cruise Travel Group
